Talk to a human.
One person builds Recpt, in Melbourne. Email lands with him, not a queue.
Help and billing
Something not working, a scan gone wrong, a charge you do not recognise.
help@recpt.com.auOne business day, Melbourne time
Security issue
Found a vulnerability. Tell us privately first and we fix it before anything is public. Disclosure policy.
help@recpt.com.auAcknowledged within two business days
Privacy and your data
Access, correct or delete what we hold about you. Covered by the Privacy policy.
help@recpt.com.auHandled under the Privacy Act
Before you write
Is the answer already in the Help centre?
Most questions about scans, plans, quotes, invoices, import and export are answered there, with screenshots. Open the Help centre.
What should I include?
The email you signed up with, what you were doing, and what happened instead. A screenshot saves a round trip. Never email a receipt with card numbers on it.
Can I get tax advice?
No. Recpt is a record-keeping tool, not a registered tax agent. For anything about what you can claim, talk to your accountant or the ATO.